Bill Goff Holidays Privacy Policy
We treat your privacy seriously and ensure that proper security measures
are in place to protect your information. This Privacy Policy will explain
how and why we collect and use data. It will also explain how you can access
any personal information that we hold and how you can control how this information
is used.
We collect data:
· When clients make a booking with us either through our sales,
administration or accounts staff, from our web site or by e-mail.
· When we receive feedback, comment or advice from our suppliers
and representatives about specific holidays.
· When clients register with us to receive information about promotions,
subscribe to our news letters or enter competitions.
· When clients respond to our surveys or provide us with feedback.
This information is used:
· To fulfil the bookings clients have made. In order to book holidays
for clients we must pass information on to relevant suppliers such as airlines,
hotels, transport companies, golf booking agents, insurance companies etc.
In each instance only information pertinent to that aspect of the booking
will be passed on to the relevant supplier.
· To respond to requests we receive from clients. This may be in
the form of a price quotation, a booking invoice, holiday itinerary, customer
complaint, a regular news letter, periodic product information notices or
ad hoc special offers.
· To address experiences, both positive and negative that client’s
may have whilst on holiday. This may include responding to complaints about
the level of service received or passing on thanks for a successful holiday.
· To learn from client’s experiences and expectations. This
helps us to improve the levels of service we offer and identify the standards
required to provide the highest possible levels of service. We may monitor
and/or record telephone conversations to ensure consistent customer service
levels and for the purpose of staff training.
· To provide client reviews of holiday destinations to help other
clients with their holiday choices.
· To save clients time by eliminating the need to repeat or re-enter
information when requesting services from Bill Goff Holidays by telephone
or when visiting our web site.
Consent:
Clients are asked for their consent to our collection, use and storage
of information when:
· They are asked if they want to book a holiday with us.
· They are asked if they would like to receive a copy of the company’s
holiday brochures, news letter or special offer mailings.
· They are asked to complete Customer Satisfaction Questionnaires,
comment on issues pertinent to travel or holidays or provide feedback that
can be viewed by other clients or our suppliers.
We operate a policy of asking clients to “opt to provide consent”
as opposed to assuming consent has been given unless the client notifies
otherwise.
What about cookies?
· Cookies are identifiers that we transfer to your computer’s
hard drive through your web browser to enable our system to recognise you
and to be able to provide you with the services available in the “Your
pages” section of the web site.
· The help menu on most browsers will inform you how to prevent new
cookies being transferred to your hard drive and how to disable existing
cookies. Please remember that cookies enable you to take full advantage
of the facilities available on our site and we recommend that you keep them
turned on.
· If you do leave the cookies on please remember to log off the Bill
Goff Holidays web site if you are using a shared computer when you are finished
using the site. This can be done using the log off button on the home page
of the site.
Control of client information:
Any personal information provided to or gathered by Bill Goff Holidays
is controlled solely by Bill Goff Holidays of 75 King Street, South Shields,
Tyne & Wear, NE33 1DP
Who has access to your information?
We will not disclose client information to any third party unless:
· It is directly to a company involved in the organisation of a
holiday we have booked for a client and the information passed on will only
be what is relevant to that aspect of the holiday.
· It is required and covered by law.
All clients of Bill Goff Holidays have access to the information recorded
about them that they have consented to pass on to us.
Information you can access:
Information that is available to you can be accessed through the “Your
pages” section of the web site. The information recorded there is
dependant upon and related to your use of the Bill Goff Holidays web site
and can include:
· Information about searches you conduct on the site, a profile
of the types of holiday information you browse, the pages you view and “virtual
brochures” that you create yourself.
· Comprehensive information about any holiday you may book with Bill
Goff Holidays including your invoice, holiday itinerary, contact information
on location, maps and directions, if we have them and a message service
for your use on holiday.
· Your views and feedback passed to us in returned holiday questionnaires,
pop surveys on the web site, reviews of holiday destinations submitted on
the web site, contributions to discussion topics and “chat room”
conversations.
· This information is secure and available only to the authorised
individual by use of unique log in identification.
Deleting information:
Clients and visitors to the Bill Goff Holidays web site can delete any
information pertinent to them except for information that Bill Goff Holidays
is required to keep by law and holiday bookings that have not been taken.
This can be done by:
· Contacting the Bill Goff Holidays Administration department by
telephone at 0191 455 2614 or e-mail to reservations@billgoff.com and asking
for the information we have recorded to be removed from our records.
· On each of the folders of the “Your pages” section
of the web site select the “delete information” button. For
existing bookings that have still to be taken we can not delete the record
until the holiday has been concluded, however you can request that this
information is not displayed by selecting the “Do Not Display”
button in the “Your account” section of the “Your pages”
folder.
· Clicking on the Opt out button below which will delete all records
stored in the “Your pages” section of this web site, disable
the cookie transferred to your hard drive and remove your e-mail address
and contact details from our distribution list.
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Click here if you would like all records of you kept by Bill Goff Holidays removed
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